We have a 30 day return policy, which means you have 30 days from the date you received your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags attached and in the original packaging. You will also need the receipt or proof of purchase.
To start a return, you can contact us at email@example.com. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
If you have any questions, you can contact us at any time at firstname.lastname@example.org .
damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can evaluate and resolve the issue.
Exceptions / Disposables
Certain types of items cannot be returned, e.g. B. Perishable goods (e.g. groceries, flowers or plants), customized products (e.g. special orders or personalized items) and personal care items (e.g. beauty products). We also do not accept returns for hazardous materials, flammable liquids or gases. Please contact us if you have any questions or concerns about your specific item.
Unfortunately we cannot accept returns of special offers or gift cards.
The quickest way to ensure you get what you want is to return the item you have and once the return has been accepted making a separate purchase for the new item.
We will notify you once we have received and inspected your return and let you know whether or not the refund has been approved. If you're approved, you'll automatically receive a refund to your original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.