Shipping Policy
Shipping orders
We will process your order within 48 hours.
Your packages will typically be delivered 2-7 business days after the order is processed.
We will send you any notifications regarding the order by email.
Free shipping & delivery time
Free shipping for every order in the ALLPOWERS shop.
Normally we ship the products from local warehouse free of charge and tax free.
When you place an order on the ALLPOWERS website, you will receive the products within 3-5 working days. We will send you a tracking email so you can track the shipment.
Where does it ship?
We have warehouses at the following locations:
EU: Germany, Spain
We will ship the product from the nearest warehouse based on your destination.
Please don't worry, the products will match your local voltage and plug type.
How is shipping?
If you place an order with solar panels and portable power station, we will divide it into 2 packages.
EU courier:
Portable power station: DPD (delivery takes 2-5 days)
Solar panels: DHL (delivery takes 3-5 days)
delivery address
It is crucial to provide us with a complete and correct address. We cannot change your delivery address once your shipment has been prepared or orders have been dispatched.
If a package is returned to us due to an incomplete or incorrect address provided by you or your representative, we will contact you immediately for a correction and your package will be reshipped, but with additional shipping charges.
You should provide us with a daytime telephone number on each order. Sometimes packages are returned to ALLPOWERS as undeliverable. If the delivery person returns the undeliverable package to ALLPOWERS, please contact ALLPOWERS customer service to make arrangements for reshipping.
We deliver free of charge to the following countries:
Europe: France, Italy, Spain, Germany, Russia, Portugal, Netherlands, Belgium, Sweden, Romania, Finland, Czech Republic, Denmark, Latvia, Estonia, Bulgaria, Poland, Luxembourg, Croatia, Slovakia, Slovenia, Lithuania, Belarus, Hungary , Austria, Greece, Australia.
We can also ship to other countries, please contact us by email at service@allpowers.de.
A notice:
In rare cases, customs duties may be charged on orders by your government, not our website. You are responsible for these fees. We apologize for any inconvenience, but we have no control over customs authorities in your country or elsewhere. Contact your local customs office for more information about customs fees, duties and taxes.